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When you create an account with a111 and use payment routes like Boost, GrabPay or Bank Transfer, you share personal information with us. This policy explains exactly what we collect, why we collect it, and the choices available to you — no vague language, no buried conditions.
When you open an account and fund it through Boost, GrabPay or Bank Transfer, we receive data in two categories: data you provide directly, and data generated by your account activity. Directly provided data includes your name, email address, contact number and any payment reference you enter during a deposit or withdrawal request. Activity data covers your session logs, device type, and the transaction history visible in your account wallet tab. We hold this information to process your transactions accurately, resolve disputes you raise with our support team, and maintain the security of your account. We do not sell your personal data to third parties. Where we share information with payment processors handling Boost, GrabPay or Bank Transfer routes, that sharing is limited to what those processors need to complete your transaction. Retention periods apply: account data is kept for as long as your account remains active and for a further period required by applicable financial record-keeping obligations. Availability of certain services depends on local law and eligible regions. If you have a question about a specific data point we hold, the contact path in the Support section below is the right starting point.
Boost payment references and transaction timestamps are stored to reconcile your deposit history. Only the data needed to confirm and credit your account wallet is passed to the Boost payment processor.
GrabPay session identifiers are logged at the point of transaction. We do not store your GrabPay PIN or full wallet credentials — only the reference number and amount are retained in your account record.
For Bank Transfer deposits, the account name and reference code you submit are used solely to match the incoming payment to your a111 wallet. These records are accessible to you from your account transaction history.
FPX routing data is handled by the FPX gateway. We receive a transaction status and reference; your full banking credentials stay within the FPX system and are not transmitted to or stored by a111.
This privacy policy applies to information collected through the a111 platform — including the account registration flow, login sessions, wallet transactions and any support requests you submit. It does not extend to third-party services you reach from our pages: payment gateways, game content providers and external links each operate under their own data terms. Understanding what sits inside and outside our policy helps you know exactly who holds which part of your data and who to contact when you have a question.
Login credentials, session tokens and device identifiers generated when you access your a111 account are within scope. We use this data to authenticate your session and flag unusual access patterns for account security purposes.
Deposit and withdrawal records tied to Boost, GrabPay and Bank Transfer sit within our policy. Transaction references are stored in your account history and are available for your review after each completed payment.
Browsing behaviour on our pages — pages visited, time on page, device type — is collected at the platform level. This data informs how we structure the account dashboard and payment flow, not personalised advertising sold to third parties.
Game content loaded from studios such as PG Soft, Pragmatic Play or Habanero, and payment gateways processing Boost or GrabPay, operate under their own policies. a111 does not govern how those third parties handle data within their own systems.
Your account data is not a black box. There are concrete steps available to you if you want to review, correct or query information we hold. Start with your account dashboard after login — the transaction history tab shows every deposit and withdrawal reference we have on record, including Boost and GrabPay session IDs and Bank Transfer reference codes. If you notice a record that does not match your activity, raise it through our support contact and we will review it against our internal logs. For broader data queries — such as requesting a summary of account information we hold — the support email path is the correct channel. Response timelines depend on the nature of the request; our team will confirm receipt and set an expectation when they reply. Where access or data removal depends on financial record-keeping obligations, we will explain the applicable retention period in our response rather than making a blanket commitment.
Log in and open the transaction history tab. Every Boost, GrabPay and Bank Transfer entry is listed with its date, reference code and status — no need to contact support for a standard transaction check.
Name, contact number or email changes are handled through the account settings page. Some fields require identity verification before the update is applied; the form will indicate which steps are needed.
For questions about what personal data we hold, write to us via the support email listed on this page. Include your registered account email so our team can locate your record and reply accurately.
If you believe a data handling step has not followed this policy, our support channel is open for you to raise a formal query. We will confirm receipt and outline the review process in our reply.
Data questions and policy queries have a direct line to our support team. Whether you are checking what information we hold, asking about a specific transaction record or raising a concern about how your data was handled, the channels below are the right starting points. Keep your registered account email handy — it helps our team locate your record without delay.
Send your privacy or data query to our support email address listed in the account help section. Include your registered email and the specific record or question you are raising. We confirm receipt on the same channel.
The live chat widget on the a111 account page connects you to our support team for general account and data questions. For formal data requests, follow up with an email so there is a written record of your query.
The account help section — accessible after login — covers the most common data questions, including how to read your transaction history and where to find your payment references for Boost, GrabPay and Bank Transfer.
Knowing the mechanisms behind our data practices helps you make informed choices about your account. Here is how each area works in practice — from cookies to retention to who within the platform can access your records.
We use cookies to maintain your login session, remember your payment preference between visits and measure page performance. You can adjust cookie settings in your browser; some site functions depend on session cookies remaining active during your visit.
Your account login and wallet activity are protected by session-based authentication. Unusual login patterns — such as a new device or location — may trigger a verification step before access is granted. This is not configurable from your end; it runs automatically.
Account records, including Boost, GrabPay and Bank Transfer transaction references, are kept for the duration your account is active plus any period required by applicable financial obligations. When an account is closed, we will confirm which records must be retained and for how long.
Corrections to account details go through the account settings page. For data deletion or a formal summary request, reach out via support email. We will confirm which records can be amended immediately and which are subject to retention obligations before any change is applied.
These are the questions our members ask most often about how we handle their personal data, account records and payment information. If your question is not here, the support email is the next step.
We collect the name, email address and contact number you enter during registration. Once your account is active, transaction references from Boost, GrabPay and Bank Transfer deposits are added to your account record alongside session and device data generated during your logins.
Your transaction history — visible in the account dashboard after login — shows every payment reference, deposit amount and withdrawal record we have on file. For a broader summary of personal data we hold, submit a request through our support email with your registered account email included.
We share payment reference data with processors handling Boost, GrabPay, Bank Transfer and FPX routes — only what is needed to complete your transaction. We do not sell personal data. Game content studios such as PG Soft, Pragmatic Play and Habanero operate under their own data terms for any data their game sessions generate.
Log in and open account settings to update your contact number or email. Some fields require a verification step before the change is saved — the form will indicate this. For name corrections or disputes about a transaction record, contact our support team directly via email.
Records are kept for as long as your account is active and for any additional period required by applicable financial record-keeping obligations. If you close your account, we will confirm which records must be retained and provide an expected retention period in our response to your closure request.
This policy applies to account holders accessing a111 where local law and eligible region conditions are met. Availability of specific services — including certain payment routes and game content — depends on local law. If you are unsure whether access is permitted in your region, check local regulations before proceeding.